Forever Metals Lifetime Warranty Policy
Forever Metals prides ourselves on having one of the best warranty programs available. Please do not be fooled by competitor websites. They may make claims of a lifetime warranty only to charge deductibles of $50 or even more! They claim this fee is a deductible to take advantage of their lifetime warranty services. Forever Metals does not charge deductibles and even will ship the ring replacement back to you free of charge. Please read the following information pertaining to our lifetime warranty and exclusions.
Our United States manufactured tungsten carbide rings are among the strongest metals in the world. We stand behind our quality and ensure our customers that the ring they purchase will look beautiful for life. Our 10+ years of service has set the standards for excellence. This is our promise.
The Forever Metals Brand is manufactured to be virtually maintenance free. Our lifetime warranty covers breakage, cracks, oxidation and dulling of the polished surface. Under normal, everyday wear a tungsten ring should remain looking vibrant and free of scratches or flaws. If, at any time, damage occurs we will replace the ring in the original size ordered free of charge. This is a hassle free process.
Forever Metals requires to receive the ring back to our company in order to warrant the product. Please send your package back insured with tracking to the address provided by our staff. The ring MUST be protected by a padded envelope or box/ring box. We will not accept rings sent to us by paper envelope. When rings are sent through the mail by paper envelope and stamp the machines will tear through the envelope leaving the ring behind. We will not warranty rings that do not make it back to us. For further questions pertaining to our warranty process please contact us by email or phone.
Exclusions to our Policy
If the ring has cracked due to being too loose then we understand a smaller size may be needed. Our free lifetime warranty service covers the original size ordered. If a new size is requested at the time of warranty replacement then a size changing fee will incur. The price to change a size under warranty is $40 that is billed out to the customer.
Laser engraved personalization
We only warranty rings that have been engraved by Forever Metals. If the ring has been engraved by another store then a fee of $40 will incur at time of replacement. The $40 will be billed to the customer and includes all shipping fees.
Black and Gold Tungsten Rings
Do not be fooled by companies claiming that colored tungsten will look great for life. This is not possible. Colored tungsten is extremely durable, however, it is just a plating. There is no true way to color a tungsten ring throughout. The metal is too tough and dense to perform this color change. Colored tungsten can scratch and fade over time. If, at any time, your black or gold ring begins to look anything less than beautiful we will replate your ring. By replating the ring will bring your ring to new condition. This service will fall under a repair and there will be a fee. The fees to replate a black or gold ring is $40. This covers both the replating and the shipping back to the customer.
Precious Metal Inlays
Precious metal inlays are not as durable as tungsten. Forever Metals repairs tungsten metal only. If you have purchased a ring with a precious metal inlay the ring will have to be manufactured as a new ring. The price on all precious metal inlay repairs is 30% of the original purchase price. The time frame on all precious metal repairs is approximately 4 weeks.
Inlays Consisting of Wood, Shell or Carbon Fiber
Forever Metals warranties the tungsten metal only. If you have purchased an inlay that has cracked or pulled from the ring we will repair the ring as a service. The pricing is replace the inlay is $40 that is billed out to the customer. This covers both the repair and shipping fee back to the customer.
Custom Ring Orders
Custom ring orders have been specifically made per a customer request. To replace a standard tungsten ring custom order the ring will need to be remade. The price to replace a custom tungsten ring order is $60. The time frame to replace is approximately 4 weeks.
Please contact our Sales team or send an email to begin processing a warranty. At that time we will provide further instructions on how to begin the process.