FAQ's - Frequently Asked Questions about Tungsten Engagement Bands
Can a tungsten, titanium and ceramic ring be resized?
What is the extent of Forever Metals customization?
Are your rings comfort fit or straight fit?
Can Tungsten Carbide Rings ever scratch?
I don’t know what my finger size is. How do I provide this information to you?
Does Forever Metals do customization?
How do I get my tungsten, ceramic or titanium ring polished?
What if I have difficulty removing my ring?
How do you handle my personal information? Am I assured that this will be confidential?
Can I return my ring or wedding band for any reason?
Are you the lowest price provider of Tungsten Carbide Rings?
What sizes are available?
If I order today, when will I receive my ring?
Answer: This is not recommended. Platinum, gold, copper and silver rings can be affected to shrink or enlarge and can be done at any reputable jeweler to fit any finger. Tungsten, ceramic and titanium rings are more difficult to resize, and in most cases are not worth the associated processing costs. Also, design of an inlay or a beveled edge could restrict shaving a fractional layer off the inside of a ring to gain that ¼ to a ½ size difference. In many cases, the appearance of a resized ring might be worse. Therefore, Forever Metals is pleased to replace any ring through the guidelines expressed in our ‘exchange program’.
Answer: In order to respond to our customers’ requirements more effectively, Forever Metals carries all standard rings in stock. Although customizing a ring is not a difficult process, we usually require 30 days to finalize customer specification, typically through e-mail. We will work closely with the customer regarding its design (picture, logo, tattoo, fonts, etc.) in order to craft precisely to customer’s requirements. Sorry, there are no returns after the ring has been customized unless the fault lies with the manufacturer or Forever Metals.
Answer: Forever Metals is especially proud of our comfort fit rings and you can be assured that this is what you’ll get. This provides optimal comfort whether one places, wears, or removes the ring. Our comfort fit rings are made that way by rounding the inside edges which results in for a smooth surface. Other straight fit brands will most likely have sharp, cutting edges which make it necessary to remove while performing many activities and sports.
Answer: Maybe. Tungsten is the most scratch resistant metal available. Like most other materials on earth, it is possible to scratch tungsten carbide and it can be shown that under extreme conditions like the abrasion from diamonds or corundum. Under normal wear, activities that would normally require the removal of conventional wedding bands can be performed without concern by one wearing our tungsten carbide wedding band. While extremely strong and scratch-resistant, our outstanding warranty covers even the unlikely event that your tungsten carbide ring chips or breaks. If for any reason a ring needs to be exchanged for a different size, re-polished, re-textured, Forever Metals allow exchange through our exchange policy.
Answer: You can go to your local jeweler which is generally a free service provided by them. If that’s not an option, our website provides a means to determine this by yourself. However, should you purchase a ring or band and find out later that it doesn’t fit, we can exchange it at no cost to you.
Answer: Absolutely. We work with our customer very closely to develop the specific requirements and pride ourselves on the principal of ‘Do it right the first time’. This makes sense to all of us at Forever Metals and to you, our special customer.
Answer: Any ring can be sent back for refinishing. There is a 20% of original ring sale price service fee plus a shipping and handling fee associated with this service. Please allow up to 60 days from receipt of our delivery for this request to be processed and completed. For replacement, please review our exchange program details.
Answer: Tungsten, ceramic or titanium rings can easily be slid off your finger using butter, liquid soap, or hand cream. If your finger gets injured and swells, the ring can be cut by a professional using a ring cutting tool. Rings which are extremely hard, like tungsten carbide rings, can usually be removed by cracking them into pieces with a standard vice grip style locking pliers. Tungsten has properties where rather than bending and crushing, it most likely would fracture into several pieces and fall off your finger freely. As a last resort, every hospital emergency room will be equipped to remove any ring or band.
Answer: Forever Metals will not give out your confidential information to anyone. Our customers’ privacy is of utmost concern to us as we hope to maintain a long term relationship with you.
Answer: Absolutely. Please review our return policy for specific details. In most cases, we will accept the return with no questions asked, providing it meets the requirements of our return policy calendar. We are especially pleased with our user-friendly exchange policy which is essentially our lifetime warranty to you. Customized rings cannot be returned unless it can be shown that the quality of the customization was the reason.
Answer: Due to the fall of commodity prices recently, the cost of metallic rings everywhere has decreased. Consequently, we have marked down our prices to our customers and feel we are very competitive. It is impossible to tell whether we’re the lowest cost provider for each of our rings, but we will match or beat any jewelry provider if it can be shown that it is a comparable ring and sold within the U.S., Canada, or Mexico.
Answer: One-half and whole sizes are stocked and readily available to you. Typically, this offering will accommodate most people. Generally, an increase or decrease of a half size works out. If necessary however, we can provide you with a ring in a quarter size, but it may not be ready for same-day shipping.
Answer: Forever Metals is located in Yorkville, Illinois, United States. Forever Metals honors same day shipping prior to 3 PM central standard time. All shipments are expedited for free and typically arrive within 4 business days. Delivery can arrive as soon as 1-2 days in the north central United States. United States express delivery does not guarantee all United States locations overnight delivery, it may take a second day. Canada arrives within 2-6 business days depending on customs clearance. International of North America typically arrives after 6 business days depending on customs clearance. Tracking is available for all delivery options.
Last Updated: August 26, 2015